Frequently asked questions

Most orders are processed and dispatched within 1–2 working days. Many retailers in your order history ship same‑day Monday to Friday (e.g., Evri, Royal Mail, Yodel). Delivery speed depends on the shipping option selected:

• Standard Delivery: 2–5 working days
• Express/Next‑Day Delivery: Available on selected items when ordered before cut‑off times.
• Which couriers do you use?

Depending on the product, your order may ship via:

• Royal Mail
• Evri
• Yodel 
• Amazon

Sorry. We do not currently.

Once your order has shipped, you will receive an email containing your tracking link or tracking number. Examples found:

• “You will receive a separate email with tracking details shortly.”
• “Below is a link to track the parcel with the courier.”
• “Tracking available in app/portal.

It can take up to 48 hours to update after dispatch.

• Credit/Debit Cards
• PayPal
• Card payments via secure checkout

Yes. Payments are handled securely by third‑party gateways.
Privacy Policy also indicates that payment details are processed securely by third‑party providers.

Yes, you will receive:

1. Order confirmation email immediately after purchase.
2. Shipping confirmation email once your order is dispatched, includes tracking code if applicable.

• Check spam/junk folders
• Ensure their email was entered correctly
• Contact your support team if still missing

Can I modify my order after placing it?

Once goods are shipped, modifications or cancellations may not be possible.

Can I cancel my order?

Customers should contact your support team as soon as possible.
If the order has already shipped, they may need to follow your return process.

📦 Returns & Exchanges

• Within 14 days of purchase.
• Conditions (unused, original packaging).
• Return shipping responsibility.
• Please read our Returns Policy.