How long does delivery take?
Orders are typically processed and dispatched within 1–2 working days, Monday to Friday excluding public holidays. Orders placed after 12pm may be processed on the next working day.
Delivery times then depend on your destination and the shipping option selected at checkout.
UK Delivery: 2–5 working days.
USA Delivery: Delivery times are shown at checkout and may vary depending on the shipping service selected.
Express or next-day delivery may be available on selected UK orders when ordered before the daily cut-off.
Which couriers do you use?
Depending on the order and destination, your parcel may be shipped via Royal Mail, Evri, Yodel or another international delivery partner.
Do you ship internationally?
Yes. We currently ship throughout the UK and to the United States.
International delivery times and costs are calculated at checkout.
Please note that international orders may be subject to local import duties, taxes or customs charges. These are the responsibility of the customer where applicable.
How do I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your delivery.
My tracking number isn’t working. What should I do?
Tracking information can take up to 48 hours to update after dispatch.
If your tracking still isn’t showing after 48 hours, please contact us at contactus@autic.co.uk and we’ll look into it for you.
What payment methods do you accept?
Credit/debit cards, PayPal, and card payments through our secure checkout.
Is my payment information secure?
Yes. Payments are handled securely by our third-party payment providers, we never see or store your card details. See our [Privacy Policy] for more.
Can I change or cancel my order?
Please contact us as soon as possible and we’ll do our best to help.
Once an order has been dispatched, we’re usually unable to change or cancel it. You can still use our returns process once your order has arrived.
Will I receive confirmation of my order?
Yes. You’ll receive an order confirmation email shortly after placing your order.
Once your order has been dispatched, you’ll also receive a shipping confirmation email with tracking information where available.
I didn’t get my confirmation email. What should I do?
Check your spam or junk folder.
Double-check the email address you used at checkout.
If you still haven’t received it, contact us at contactus@autic.co.uk and we’ll help.
Returns & Exchanges
UK customers: You have 14 days from receiving your order to notify us that you wish to return it.
US customers: Returns can be requested within 30 days of receiving your order.
Items should be unworn, unused and returned in their original condition.
Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrectly supplied.
Exchanges are subject to stock availability.
For full details, please see our Returns Policy.
Send us a message using the form below or email contactus@autic.co.uk and we’ll be happy to help.
Autic Designs Ltd is a registered company in England and Wales (Company No: 16993528)
Autic® is a registered trademark.