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Terms & Conditions

Last updated: January 2026

Company: AUTIC DESIGNS LTD
Trading Name: AUTIC
Company Number: 16993528
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: contactus@autic.co.uk

1. Overview

These Terms & Conditions govern your use of the Autic website and your purchase of physical goods (sensory‑wear, clothing, accessories). By using our website or placing an order, you agree to these terms.

2. Products

We sell sensory-friendly clothing and related physical goods.
We aim to ensure product descriptions, colours, and specifications are accurate, but variations may occur.

3. Orders & Acceptance

  • Placing an order does not constitute acceptance.
  • Acceptance occurs when we send your order confirmation.
  • We reserve the right to cancel or refuse any order (e.g., stock issues, suspected fraud).

4. Pricing & Payment

  • All prices include applicable taxes unless stated otherwise.
  • Payment is taken securely at checkout using approved payment processors.
  • We are not responsible for third‑party payment provider issues.

5. Shipping & Delivery

  • Delivery times are estimates, not guarantees.
  • We are not liable for delays outside our control.
  • If your order is returned to us due to incorrect address, additional shipping costs may apply.

6. Returns & Refunds

We comply with the UK Consumer Contracts Regulations (2013).
You have the right to:

  • Return unused items within 14 days of receiving them.
  • Receive a refund within 14 days of us receiving the returned item.

Items must be:

  • Unworn
  • Unwashed
  • In original condition

Returns that do not meet these conditions may be rejected.

7. Exchanges

Exchanges depend on stock availability.
If unavailable, we will issue a refund.

8. Faulty Goods

If your item is faulty, damaged or not as described, contact us at contactus@autic.co.uk with photos.
We will offer a replacement or refund in accordance with UK consumer law.

9. User Accounts

If you create an account:

  • You are responsible for securing your login details.
  • We may suspend or remove accounts for misuse, fraud, or policy violations.

10. Intellectual Property

  • All designs, branding, images, logos, and content are owned by AUTIC DESIGNS LTD.
  • “Autic” is a registered trademark.
  • Use without permission is prohibited.

11. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Delays due to external carriers
  • Losses arising from misuse of our products

Our liability will never exceed the value of your order.

12. Governing Law

These Terms & Conditions are governed by UK law.
Disputes fall under the exclusive jurisdiction of UK courts.

13. Contact Information

📧 contactus@autic.co.uk
📍 AUTIC DESIGNS LTD, 128 City Road, London, EC1V 2NX