You have 14 days from the date you receive your order to request a return. Once you have notified us, you have a further 14 days to send the item back.
To be eligible for a return, items must be:
Items that have been worn beyond trying on, washed, damaged or otherwise returned in a condition that affects their resale value may not be eligible for a full refund.
Once your return has been approved, please send your item(s) to:
Autic Designs Ltd
128 City Road
London
EC1V 2NX
United Kingdom
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrectly supplied.
Worldwide customers may request a return within 30 days of receiving their order.
Items must be unworn and unused, other than being tried on for fit, unwashed and returned in their original condition.
Once your return request has been approved, we will provide return instructions.
Return shipping costs from the United States are the responsibility of the customer unless the item is faulty, damaged or incorrectly supplied.
Email contactus@autic.co.uk with:
Please contact us before sending your return so that we can provide the correct return instructions.
Customers are responsible for return shipping costs unless the item is:
We recommend using a tracked delivery service and keeping proof of postage until your return has been completed.
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5 to 10 business days after the refund has been processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.
Any standard outbound delivery charge that must be refunded under applicable consumer law will be refunded where required. Additional or upgraded delivery charges are not refundable unless the item was faulty, damaged or incorrectly supplied.
If you would like a different size or colour, please email contactus@autic.co.uk.
Exchanges are subject to stock availability. If the replacement item is unavailable, you can return the original item for a refund in accordance with this policy.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at contactus@autic.co.uk.
Please include your order number and, where possible, photographs showing the issue.
Where an item is confirmed as faulty, damaged or incorrectly supplied, we will arrange the appropriate replacement, refund or return process and cover reasonable return costs where applicable.
Email: contactus@autic.co.uk
Company: Autic Designs Ltd